The Morgan Group, Ltd.

Recent Engagements

• Developed a Business Process Improvement program for a major beverage company's operations to eliminate non-value added work and to implement target state process improvements.  
• Reengineered the service dispatch process of a telecommunications company that reduced the overall time (initial call to service completion) to process service orders by 40%.  
• Developed a practical Business Process Improvement program for a FORTUNE 50 company that provided the flexibility to accommodate changing business conditions, reducing the overall planning and implementation costs by 50%.  
• Determined the critical information needs of all business processes for a new processing plant to manufacture a new product. Specified the supporting information system requirements to support a new organizational environment using high-performance work groups.  
• Reengineered the product development process of a major food company, reducing the time-to-market for new products by 20%.
• Redesigned the sales order and delivery process of a telecommunications company to provide a single point of contact for the customer.  
• Created a common process for planning, designing, executing and managing capital projects. Developed the Project Management methodology, manual, and over 50 tools/job aids. Developed and delivered courses for training of project managers, project team members and executives.